Which shipping options are available?

Available Shipping Services include:

UPS (International & Continental U.S.) | Cost: Variable Based on Location & Selected Shipping Speed​

FedEx (International & Continental U.S.) | Cost: Variable Based on Location & Selected Shipping Speed

Ground (Continental U.S.) | Cost: Free​

Please note:​

Pre-Set products that have not been customized will ship within the same business day if the order is placed by 12pm PST.​

Custom builds require 48-72 hours to process and ship. ​

You will receive a shipping confirmation with delivery details and tracking once your order is shipped.​

Delivery timing is estimated from the time your order is placed. All orders are processed Monday through Friday, excluding holidays. Deliveries are made from Monday to Friday from 9am – 8pm at the carriers' discretion based on location. An adult signature will be required upon delivery. Volonic cannot be held responsible for any unanticipated delivery delays beyond Volonic’s control.​

The following delivery restrictions apply:​

Purchases may not be shipped to P.O. boxes, hotels or freight forwarders. To ship or bill an order to an APO/FPO address, please contact us @ 1-833-VOLO-100​

Items can only be shipped to one address per order. To ship to multiple addresses, please place a separate order for each location.

How much does shipping cost?​

Ground shipping is free for all orders delivered within the United States. International orders and expedited delivery costs will vary based on location and selected shipping speed. ​

How long does shipping take?​

Shipping will vary based on the type of shipping selected and the location of delivery. Packages usually reach their destination in 3-5 business days for standard shipping & 1-2 business days for expedited shipping, but occasionally may take longer. Please refer to your order confirmation for shipping and delivery details for your order.​

Can I change my order’s shipping address after confirmation?​

Absolutely. Your satisfaction is our priority. Please contact us immediately at concierge@volonic.com or 1-833-VOLO-100 to make changes to your order. If you are sending us an email, please be sure the subject line notes CHANGE SHIPPING ADDRESS: Order # XXXXXXX and include your new shipping address in the body of the email.​

My order never arrived. What are my options?​

For most up-to-date shipping information, please create a Volonic customer account to track the status of your orders. If you encounter any issues with your order, or need additional information, please contact us directly at concierge@volonic.com or 1-833-VOLO-100.​

Do you ship internationally?​

Yes, we ship internationally. But please note that the Volonic Valet 3 comes with an American power supply.

International customers will need to utilize a country-specific power adapter.

The following delivery restrictions apply to international order:​

Purchases may not be shipped to P.O. boxes, hotels or freight forwarders. To ship or bill an order to an APO/FPO address, please contact us @ 1-833-VOLO-100.​

Items can only be shipped to one address per order. To ship to multiple addresses, please place a separate order for each location. ​

​Please note that some countries apply duties or VAT on shipments received from the United States. If such extra taxes or fees are applied to your order, you will be responsible for covering them. Volonic will do our best to provide a smooth and quick international shipping experience for you, but a majority of the international shipping process is out of our control and in the hands of local governments and custom offices. For inquires or additional assistance, please contact us directly at concierge@volonic.com or 1-833-VOLO-100. ​

How can I track my order status?​

For most up-to-date shipping information, please create a Volonic customer account to track the status of your orders. If you encounter any issues with your order, or need additional information, please contact us directly at concierge@volonic.com or 1-833-VOLO-100.

I changed my mind after purchasing the product. Can I return the product?​

Yes. We want all of our customers to be satisfied with their purchase. Products can be returned for a full refund within (30) days of the original purchase date when accompanied by the original sales receipt. If you customized your Valet 3, we will have to charge you a restocking fee and for the cost of the customized parts. Once we work out those details with you, we will issue you a refund for the balance of the purchase. To discuss, please reach out to Customer Service at concierge@volonic.com or 1-833-VOLO-100. If your order has already been processed, you may need to incur the cost of an additional surface plate and shipping in order to ensure we've delivered you the perfect Valet 3.​

My product was damaged during the delivery process. Can I return my product?​

Absolutely. Your satisfaction is our priority. Please contact us immediately at concierge@volonic.com or 1-833-VOLO-100 for next steps. If you are sending us an email, please be sure the subject line notes DAMAGED ORDER: Order # XXXXXXX and include a brief explanation of the issues in the body of the email.