Which shipping options are available?

Available Shipping Services include:

• UPS (International & Continental U.S.) | Cost: Variable Based on Location & Selected Shipping Speed
• FedEx (International & Continental U.S.) | Cost: Variable Based on Location & Selected Shipping Speed
• Ground (Continental U.S.) | Cost: Free​

Please note:

• Pre-Set products that have not been customized will ship within the same business day if the order is placed by 12pm PST.​
• Custom builds require 48-72 hours to process and ship. ​
• You will receive a shipping confirmation with delivery details and tracking once your order is shipped.​

Delivery timing is estimated from the time your order is placed. All orders are processed Monday through Friday, excluding holidays. Deliveries are made from Monday to Friday from 9am – 8pm at the carriers' discretion based on location. An adult signature will be required upon delivery. Volonic cannot be held responsible for any unanticipated delivery delays beyond Volonic’s control.​

The following delivery restrictions apply:​

• Purchases may not be shipped to P.O. boxes, hotels or freight forwarders. To ship or bill an order to an APO/FPO address, please contact us @ 1-833-VOLO-100​
• Items can only be shipped to one address per order. To ship to multiple addresses, please place a separate order for each location.

How much does shipping cost?​

Ground shipping is free for all orders delivered within the United States. International orders and expedited delivery costs will vary based on location and selected shipping speed. ​

How long does shipping take?​

Shipping will vary based on the type of shipping selected and the location of delivery. Packages usually reach their destination in 3-5 business days for standard shipping & 1-2 business days for expedited shipping, but occasionally may take longer. Please refer to your order confirmation for shipping and delivery details for your order.​

Can I change my order’s shipping address after confirmation?​

Absolutely. Your satisfaction is our priority. Please contact us immediately at concierge@volonic.com or 1-833-VOLO-100 to make changes to your order. If you are sending us an email, please be sure the subject line notes CHANGE SHIPPING ADDRESS: Order # XXXXXXX and include your new shipping address in the body of the email.

My order never arrived. What are my options?​

For most up-to-date shipping information, please create a Volonic customer account to track the status of your orders. If you encounter any issues with your order, or need additional information, please contact us directly at concierge@volonic.com or 1-833-VOLO-100.​

Do you ship internationally?​

Yes, we ship internationally. But please note that the Volonic Valet 3 comes with an American power supply. International customers will need to utilize a country-specific power adapter.

The following delivery restrictions apply to international order:​

• Purchases may not be shipped to P.O. boxes, hotels or freight forwarders. To ship or bill an order to an APO/FPO address, please contact us @ 1-833-VOLO-100.​
• Items can only be shipped to one address per order. To ship to multiple addresses, please place a separate order for each location. ​

Please note that some countries apply duties or VAT on shipments received from the United States. If such extra taxes or fees are applied to your order, you will be responsible for covering them. Volonic will do our best to provide a smooth and quick international shipping experience for you, but a majority of the international shipping process is out of our control and in the hands of local governments and custom offices. For inquires or additional assistance, please contact us directly at concierge@volonic.com or 1-833-VOLO-100. ​

How can I track my order status?​

For most up-to-date shipping information, please create a Volonic customer account to track the status of your orders. If you encounter any issues with your order, or need additional information, please contact us directly at concierge@volonic.com or 1-833-VOLO-100.

I changed my mind after purchasing the product. Can I return the product?​

Yes. We want all of our customers to be satisfied with their purchase. Products can be returned for a full refund within (30) days of the original purchase date when accompanied by the original sales receipt. If you customized your Valet 3, we will have to charge you a restocking fee and for the cost of the customized parts. Once we work out those details with you, we will issue you a refund for the balance of the purchase. To discuss, please reach out to Customer Service at concierge@volonic.com or 1-833-VOLO-100. If your order has already been processed, you may need to incur the cost of an additional surface plate and shipping in order to ensure we've delivered you the perfect Valet 3.​

My product was damaged during the delivery process. Can I return my product?​

Absolutely. Your satisfaction is our priority. Please contact us immediately at concierge@volonic.com or 1-833-VOLO-100 for next steps. If you are sending us an email, please be sure the subject line notes DAMAGED ORDER: Order # XXXXXXX and include a brief explanation of the issues in the body of the email.​

Can I place an order?​

Go to our product page, place the item you’d like into the shopping cart by simply clicking “Add to Cart” and proceed to checkout.

If you’d like to design your own Volonic, create an account and head over to this page. Go through the process of designing your perfect Valet for your perfect space, and if you’d like, giftwrap your package and add a personal note. Then, simply click “Add to Cart” and proceed to checkout. For corporate orders, please fill out this form.​

Can I cancel my order?​

Yes. We want all of our customers to be satisfied with their purchase. Products can be returned for a full refund within (30) days of the original purchase date when accompanied by the original sales receipt. If you customized your Valet 3, we will have to charge you a restocking fee and for the cost of the customized parts. Once we work out those details with you, we will issue you a refund for the balance of the purchase. To discuss, please reach out to Customer Service at concierge@volonic.com or 1-833-VOLO-100. If your order has already been processed, you may need to incur the cost of an additional surface plate and shipping in order to ensure we've delivered you the perfect Valet 3.

Will COVID-19 affect my Volonic order?​

At Volonic, our top priority is the health and well-being of our clients, teams and communities, and we have been closely monitoring the latest developments with COVID-19. In short, your order should not be delayed because of COVID-19.

For details, please refer to the information shared in your order and shipping confirmation.

Following recommendations from the World Health Organization (WHO), carriers have temporarily suspended signature requirements for most deliveries to extend safety precautions at the point of delivery. Therefore, we are temporarily not requiring you to physically sign for your delivery. We suggest that you follow your shipment with the tracking number found in your shipping confirmation email.

Is the Valet 3 only available online?​

Yes. The Valet 3 is currently only available online. However, we are looking to expand product availability in the future. Be sure to sign up for our newsletter here to stay updated on general news, product launches and limited-edition collaborations..

How many units of each product may I purchase on Volonic?​

There are no limitations on purchasing quantity. For corporate orders, please fill out this form. For retail partnerships or collaborations, please contact us at concierge@volonic.com or 1-833-VOLO-100

What forms of payment do you accept?​

Volonic accepts the following forms of payment for online purchases:

• Credit Card
• PayPal​
• Afterpay​
• Apple Pay​
• Amazon Pay​
• Elo

When placing an order, your billing address must match the information linked to your payment method, otherwise we will not be able to process your order. If your card is rejected by the card issuer, your order will not be shipped, and Volonic will have no obligation to fulfill your order.

Do you offer monthly payment plan options?​

Yes. Volonic has partnered with Afterpay and Elo to offer monthly payment plan options. Please see here for more information.

Why use Afterpay?​

Some of the benefits of Afterpay include:

• Shop what you want and when you want it.​
• Spread out your monthly expenses!
• It's simple, easy-to-use and convenient. ​
• Easy sign up and approval process.​
• Interest free installments.​
• It's a secure and safe payment method.

Create an account on Afterpay to shop using this payment method.

Why use Elo?

Some of the benefits of Elo includes:

• It’s simple, easy-to-use and convenient. ​
• Easy sign up and approval process.​
• Links with Google or Apple pay! ​
• It’s a secure and safe payment method.​
• Conveniently refund items (including multiple partial refunds). ​
• Customize your card according to your needs.

Create an account on Elo to shop using this payment method.

How does Afterpay work?​

Afterpay enables you to buy Volonic and pay for it in biweekly installment plans, so that the payment schedule adjusts to you and your needs.

1. Simply, add your products to the Shopping Cart and click Checkout.
2. Fill in your delivery and billing information.
3. Under payment options, click ‘Afterpay’ and click ‘Proceed to Afterpay’
4. You will be redirected to the Afterpay portal where you will be able to create an Afterpay account.
5. Once your Afterpay account has been set up, insert your credit/debit card information.
6. DONE! – your card will be charged 4 equal payments automatically at the scheduled time.

At any time, you can log in to your Afterpay account to see your payment schedule and make a payment before the due date. Otherwise, Afterpay will automatically deduct money from the payment option provided.

How does Elo work? ​

Elo enables you to buy Volonic and pay for it in installment plans, so that the payment schedule adjusts to you and your needs.

1. Simply, add your products to the Shopping Cart and click Checkout.​
2. Fill in your delivery and billing information.​
3. Under payment options, click ‘Elo’ and click ‘Proceed to Elo’​
4. You will be redirected to the Elo portal where you will be able to create an Elo account.​
5. Once your Elo account has been set up, insert your credit/debit card information.​
6. DONE! – your card will be charged 4 equal payments automatically at the scheduled time.​

At any time, you can log in to your Elo account to see your payment schedule and make a payment before the due date.

Will I be charged sales tax when buying Volonic?​

Orders placed on Volonic.com are subject to applicable state, local and county sales tax. Your order confirmation will reflect an estimated sales tax and order total based on the shipping zip code entered when your order was placed.

Please note that some countries apply duties or VAT on shipments received from the United States. If such extra taxes or fees are applied to your order, you will be responsible for covering them. Volonic will do our best to provide a smooth and quick international shipping experience for you, but a majority of the international shipping process is out of our control and in the hands of local governments and custom offices. For inquires or additional assistance, please contact us directly at concierge@volonic.com or 1-833-VOLO-100.

Does Volonic offer discounts or coupon codes?​

While Volonic does not offer discounts or coupon codes at this time, they may be considered in the future. We encourage you to sign-up for our newsletter to stay up to date upcoming promotions, early product releases and exciting collaborations.

If you would like to make a special request, please contact us at concierge@volonic.com or 1-833-VOLO-100.

What are the dimensions of the Volonic Valet 3?​

The dimensions of the Valet 3 are 230 x 135 x 12mm. For a more detailed description, please refer to our product page.​

What’s the difference between Volonic solutions and other charging solutions?​

All Volonic products are meticulously crafted with advanced engineering using premium fabrics and unique materials to deliver innovative, yet elegant solutions.

Volonic is one of the first licensees of Aira’s proprietary FreePower™ technology which provides charging that’s active from corner to corner, so devices charge no matter where they’re placed. With FreePower™ technology, you can charge up to three devices simultaneously, enjoy precise power delivery, with unparalleled convenience and peace of mind to simply drop and forget.

Is my device compatible with wireless charging? ​

The Volonic Valet Software is currently compatible with:

• iphone, AirPods Pro and AirPods with Wireless Charging Case​
• Google devices: Pixel 4 and Pixel 3 phones​
• Samsung Galaxy S6, S7, S8, S9, S10 and S20 phones​
• Samsung Note 10, 20​
• Samsung Galaxy Buds and Buds Live​
• Nexus 7 Tablet​
• Amazon Fire Tablet 7

Support for these devices coming soon:

Other Qi enabled devices

Easily update the Volonic Valet by plugging into a Mac or PC. FreePower® software releases provide charging improvements, bug fixes, and additional device compatibility.

How fast can the Valet 3 charge my devices?​

22.5 watt system that charges at 7.5W per zone

*Please note, wireless charging is impacted by the temperature of the room and device, battery composition so charging times may vary.

My device is charging slower than expected or isn't charging at all, what should I do? ​

1. On your iPhone, go into settings and scroll down to "battery" and ensure that low power mode feature is turned off
   
2. Turn off wifi and bluetooth
   
3. Close any opened apps
   
4. Restart your device
   
5. Ensure the Volonic cable is secured on both ends (Generic wall plugs & cables will not be compatible)

There are many reasons why your device could be charging slower than expected. Please check that your phone is not being overworked, and that you aren’t charging more than 3 devices at a time. If you need additional assistance, please reach out to Customer Service at concierge@volonic.com or 1-833-VOLO-100.

Can I keep my case on when charging wirelessly?​

The Valet 3 wireless charger is compatible with most cases, as long as the case is not thicker than 3mm. Ensure your device does not have a thick, metal case or steel plates that allow you to mount it in different places.. If it does, please remove the case and/or steel plates before charging.

Metal plates are conductive and will prevent your device from being able to charge on your Valet 3

When charging wirelessly, my device "chirps" indicating that it is and isn't being charged. What should I do?​

• On your iPhone, go into settings and scroll down to "battery" and ensure that low power mode feature is turned off
  
• Turn off wifi and bluetooth
  
• Close any opened apps
  
• Restart your device
  
• Ensure the Volonic cable is secured on both ends (Generic wall plugs & cables will not be compatible)

Go to the Volonic website's firmware page and check for Aira FreePower ™ software updates.

There are many reasons why your device could be charging slower than expected. Please check that your phone is not being overworked, and that you aren’t charging more than 3 devices at a time. If you need additional assistance, please reach out to Customer Service at concierge@volonic.com or 1-833-VOLO-100.

The Valet 3 is no longer charging my smartphone. What should I do?​

Ensure that the Valet 3 is plugged into a working outlet and that your Volonic cables are tightly secured. There are three indicator lights on the Valet. Each light indicates that one of three zones is charging. Ensure that this light is on. If the problem persists, please reach out to Customer Service at concierge@volonic.com or 1-833-VOLO-100.

Can I use my Valet while outdoors?​

You can use your Valet wherever you have a plug to connect to. If you are using your Valet outdoors, please take care to protect it from natural elements like rain, dust, or strong winds. For detailed caring instructions, please see here

Can I bring the Valet with me on my next trip?​

The Valet is designed to be portable, so you can stay charged and connected wherever you’re heading next. But please note that the Volonic Valet 3 comes with an American power supply. International customers or those traveling abroad will need to utilize a country-specific power adapter.

Why is the Valet 3 so expensive?​

The Valet 3 is more than just a wireless charger. Years of innovation and research have been poured into the development of the Valet 3 with one clear purpose: to elevate and inspire you. Volonic is made with the most luxurious high-quality materials, designed as a fusion of art and technology, and engineered with precision and expertise. You have never seen a charger like this one. We pay attention to the details, so you don’t have to worry about it or think twice.

To learn more about the Valet 3, click here. To learn about the Volonic brand and the inspiration behind it, click here

What makes you better than other wireless chargers?​

Volonic Valets are made with the finest materials, chosen for their beauty, elegance, and performance. From the casing, to the surface plate, to the packaging, our materials are of the highest quality, and they’re designed to impress. Volonic Valets are more than technology accessories – they’re built to inspire and elevate.

What materials is the Valet 3 made of?​

The Valet 3 is customizable with the world’s finest high-quality materials.

Material options for the charging plate include:

• Alcantara, or​
• Genuine Leather​

Material options for the casing include:

• Anodized Aluminum​
• Grand Piano Painted Aluminum​

How do I customize a Volonic Valet?​

You can go to our Custom Shop configurator to create your very own Volonic Valet. We offer many customizable options so that you can truly express yourself and find the combination that best matches your environment and your lifestyle. Design something beautiful that expresses exactly who you are.

Can I edit my custom order once added to cart?​

Due to Shopify system limitations, you cannot edit your custom order once you have added it to the cart. Please verify that your custom build is final and reflects what you would like to order prior to adding it to cart.

What is the difference between the materials offered in the configurator?​

Each material has its beauty and charm. To learn more about each of the materials offered in the configurator, see here

What is the difference between the types of Valet feet offered in the configurator?​

There are two options for Valet feet in the configurator: Stud and Diamond and Dome. Stud feet are more rounded and full. Diamond feet, as the name suggests, have the shape of a diamond.

Can I see how the chargers and cables look like?​

The configurator only shows the Valet, the packaging, and the note. To get a closer look at how the chargers and cables look like, please see our accessories page.

How do I know what looks good in the configurator?​

You can find inspiration on our social media, from our Flight Society, or from our customer & celebrity profiles.

Can I add my company's logo to the Valet?​

Absolutely. The surface plate of the Valet 3 is fully customizable. For corporate orders with your company’s logo, please see here

Why is the price changing when I choose different options?​

Each material in the configurator has a unique price, which is derived from the quality and durability of the material. As you choose custom options for each step of the way, the price may change to reflect those choices. If you have any questions or concerns about specific prices, please reach out to Customer Service at concierge@volonic.com or 1-833-VOLO-100.

Why doesn’t the configurator show up on my computer?​

Please make sure you are using the most up to date browser on either phone or desktop. The configurator is compatible with the following browsers:

• Google Chrome version 84+
• Firefox version 79+
• Microsoft Edge version 84+
• Internet Explorer version 11+

The performance of the configurator can also vary depending on your computer hardware specifications. If issues persist or you need additional assistance, please reach out to Customer Service at concierge@volonic.com or 1-833-VOLO-100.

Why is the configurator so slow?​

If your configurator is taking a long time to load, please try a different browser or a different device. If that doesn’t work, please reach out to Customer Service at concierge@volonic.com or 1-833-VOLO-100.

If I customized my Valet 3 order and made a mistake, can I cancel my order? ​

You can modify your order if you contact us within 4 hours of placing the order. To do so, please reach out to Customer Service at concierge@volonic.com or 1-833-VOLO-100. If your order has already been processed, you may need to incur the cost of an additional surface plate and shipping in order to ensure we've delivered you the perfect Valet 3.

I received my customized Valet 3, I don’t like it, can I return it?

Yes. We want all of our customers to be satisfied with their purchase. If you customized your Valet 3, we will have to charge you a restocking fee and for the cost of the customized parts. Once we work out those details with you, we will issue you a refund for the balance of the purchase. To discuss, please reach out to Customer Service at concierge@volonic.com or 1-833-VOLO-100. If your order has already been processed, you may need to incur the cost of an additional surface plate and shipping in order to ensure we've delivered you the perfect Valet 3.

How do I use the product?

For you to truly enjoy the Volonic Valet 3, click here to view our detailed product manual that will outline the specifications and instructions on how to use it.

If you have any other questions, please contact us at concierge@volonic.com